Frequently Asked Questions (FAQ)

Ombrella Dates FAQ’s

This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.


How does Ombrella Dates work?

Our goal is for you to discover the most exciting and exclusive events, services and experiences available in your city. We’ve partnered up with some of the most prestigious and unique venues and locations in Miami, to help bring back the excitement of ‘Date Night‘.

When signing up you’ll take a short photo quiz with a series of fun questions. These questions help us customize a preference profile and identify which date experience to send you on.

After booking your date, your Ombrella Handler will contact you to discuss date locations and details.


Do I have to pay for my event when I arrive?

Ombrella Dates is a concierge service that serves as a bridge between you; the client and our partnered merchants. The fee that is paid on OmbrellaDates.love is for us to arrange your extraordinary outing!

Ombrella Dates is solely the marketer of the Merchant’s goods or services, and may from time to time engage third parties or affiliates to administer Voucher management on behalf of Merchants. The Merchant is the issuer of the Voucher and is solely responsible for redeeming the Voucher or in some cases, cash payment for arranged activities or event.

Subscription price does not include the cost of items purchased or any fees incurred through booking arrangements. The cost of merchandise and/or any fees are the responsibility of the client. In the event a deposit is required for booking(s) and/or reservations, your Ombrella Handler will contact you via chosen method of communication to secure any payment(s).


What payment methods do you accept and what can I expect when signing up?

Ombrella subscription plans are secured by a major credit card. We accept MasterCard, Visa, American Express, and PayPal. Accounts must be of good standing  before services are rendered. There is a 3-month service contract, this obligation is binding from the date of subscription. After the 3rd month,  you may cancel at any time.

Occasional Ombrella Dates or Outings  services must be paid in full before any services can be rendered.  


Are taxes and gratuity included in the purchase price?

In order to comply with local business laws, there will be taxes applied on some offers.

Gratuity shall be payable to an employee at the event or location on the termination of his/her service that was rendered.


How can I upgrade my Membership?

Upgrades can be processed through your user account. Please note, your new plan will be billed upfront for the selected timeframe, but you’ll save overall versus a shorter plan!

Once you click the “Upgrade” button, you will be re-directed to the pricing page. You can select your plan, see the amount you are going to pay, and then click the “submit” button to finish the process!


What if I’m not satisfied with a date experience, how can I get a refund?

We aim for customer satisfaction. If for any reason you are unsatisfied with the service(s) received, you may request a refund for the services rendered within 48 hours of your Ombrella Date or Outing. Ombrella rewards refunds in the form of Date Credits. Ombrella is happy to honor your request by issuing Date Credits equivalent to the paid portion of your date package.  Date Credits can be used towards any future date itinerary or promotion.  


How do I confirm, cancel or make a change to my itinerary?

By making your booking, our agreement is a legal contract and monthly subscription or deposit is non-refundable. You can Cancel or Reschedule your date or outing, simply by logging into your user account and clicking on the ‘My Dates’ tab. From there you will find tools to manage your itinerary. You can also make changes by contacting your Ombrella Handler.

Confirmation of a booking, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Customer by e-mail or other chosen method of contact. If the Customer does not receive a confirmation e-mail within 24 hours of placing the booking, he / she should contact Customer Services at customerservice@ombrelladates.love

All changes and cancellation requests will be dealt with on behalf of the Merchant/Vendors concerned and are subject to availability and the Rules and Restrictions of the relevant Supplier. The Customer does not have an automatic right of change or cancellation (including partial cancellation) unless such rights are provided by the individual Suppliers under their Rules and Restrictions (which are provided to the Customer prior to booking).

NOTE: Should it be necessary to cancel a scheduled service or reservation, communication with your Ombrella Handler via your preferred method of communication is in order. An Ombrella Date cancellation requires at least a  48-hour notice. Failure to provide a cancellation notice may result in the full price of service being charged. Notification of less than 24 hours will be assessed a $24 service fee.


What if I miss my date/event?

If a Customer has a booking for any Services, including, car hire, accommodation, activity, and packages, but the Customer does not show up to check-in, or otherwise, the Customer may not be entitled to any refund unless specifically set out in the Rules and Restrictions of the applicable Supplier as, notified in the booking process. All changes and cancellation requests will be dealt with on behalf of the Merchant/Vendors concerned and are subject to availability and the Rules and Restrictions of the relevant Supplier. The Customer does not have an automatic right of change or cancellation (including partial cancellation) unless such rights are provided by the individual Suppliers under their Rules and Restrictions (which are provided to the Customer prior to booking).

*Fees may be assessed for fares or hotel booking cancellations. Most reservations can be canceled free of charge up until a few days before check-in. In most cases, 48-hour advance notice is required. We’ll send you a confirmation email as soon as your cancellation is processed.

It’s always best to give us advance notice of cancellations, to avoid vendor/merchant fees. You can Cancel or Reschedule your date or outing, simply by logging into your user account and clicking on the ‘My Dates’ tab. From there you will find tools to manage your itinerary.


What if I have a specific date/experience in mind and I want Ombrella to arrange it for me?

Done! Your Ombrella Handler is able to arrange various experiences.  Even though we have numerous date ideas, we are always open to suggestions and arranging an outing specific to your needs.


When will Ombrella Dates be available in my city?

Ombrella Dates is currently only available in Miami, Florida. We would love your feedback on where we should launch next!  Please send us your ideas to info@ombrelladates.love


What are Date Bucks?

Date Bucks are account credits that can be applied toward the purchase of an outing/experience. Date Bucks are automatically applied to your Ombrella Dates account for the use of purchasing our services to arrange an outing/experience. You can check your Date Buck balance and the expiration dates of your Date Bucks directly from your account.


What are the benefits of purchasing a subscription?

  • Receive service fees at a lower rate  
  • Qualifies you for monthly drawings and giveaways
  • Access to promotions run by third party vendors, through Ombrella
  • Local event discounts
  • Priority scheduling of date(s)
  • Access to a Dating Coach
  • Car service arrangements (Per Occurrence Option)
  • Gift Suggestions (Per Occurrence Option)
  • Sitter arrangements (Per Occurrence Option)

How do I contact my handler or a support team member?

When you sign up for Ombrella Dates, please specify the best method of contact.

When signing up for Ombrella Dates services we request that you list your best method of contact so that your Ombrella Handler can reach out to you to discuss date details. After initial contact, you may follow up with your Handler via same method of communication.

Please note that services are performed between the hours of 9:00 a.m. to 9:00 p.m. Eastern time, Monday through Sunday (excluding holidays). Check with your specific Handler for availability.

Support is included in your Subscription Fee. We operate on a ticketing system. You can contact us via the “Contact” option on the Ombrella Dates homepage or by emailing support@ombrelladates.love. We attempt to respond to questions within one business day; in practice, our responses are generally even faster. We do not promise or guarantee any specific response time.


Why partner with Ombrella?

Ombrella is the ideal marketing platform to direct awareness and traffic to your establishment. This is guaranteed to increase your revenue and expand your business. For more information on Ombrella partnerships, visit the Become a Partner page.


How do I cancel my membership?

You can cancel your subscription at any time with no penalties or hidden fees after the 3rd month of service.  Cancellation can be done through your user account.

If you have chosen the Connection, Steady or Commitment plans and choose to cancel before the time of the plan has concluded, no funds will be reimbursed.